Talk to us Customer Portal

Back

Back

Back

Back

Back

Back

Back

Back

Back

See the latest from DMS
Sign up to Newsletter Book a Free Demo

Have you found what you were looking for? If not, get in touch.

Shaping Careers

Shape your future with us with jobs in :
All Sales Service Installation Team Finance

Service

Field Service Engineer

Permanent, full-time

Bolton

Apply Find out more

Close

Key Role:

· Work closely with our experienced Service team to respond to client’s requests promptly and within set SLA response times.

· Providing the very best service levels to our clients at all times.

· Carry out repairs to the reported device, provide support and regular scheduled

· preventative maintenance calls on equipment

· Keeping up to date with all manufacturer service bulletins

· Responsibility for stock

· Time management and being able to work in a fast-paced environment is essential.

· Covering the Northwest.

Key Skills & Experience:

Electrical Engineering: 1 year (preferred)

· Candidates must have previous experience as a field-based engineer – Minimum 2 years.

· Experience on Konica Minolta, Develop, Kyocera devices preferred – desktop to production.

· You must be enthusiastic, polite, mechanically and IT literate, organised, and have excellent customer communication skills.

· Problem-solving and identifying faults on mechanical equipment in addition to IT issues, is an essential skill for this role.

· You must be able to work as part of a successful team

Installation

Senior AV Installation Engineer

Permanent, full-time

Bolton

Apply Find out more

Close

Key Role:

We are recruiting an installation engineer to deliver and install AV equipment. We’re looking for a highly organised and efficient professional who can wear multiple hats throughout the workday, while prioritising the most important tasks on his/her list.

The role will primarily involve the installation of AV equipment to a range of different surfaces, walls, and brackets. You will also be involved in the installation and delivery of Reprographics equipment.

Excellent salary, competitive package on offer and a great opportunity to join a growing company to help progress your career to the next level.

· Delivery, installation and demonstrating of audio-visual equipment.

· Cable management and trunking installation.

· Attend customer premises to establish fault and restore service in a timely manner.

· Conduct proactive and reactive maintenance of audio-visual installations.

· Ensure clear reporting of installation and service back to the relevant department both verbally and writing.

Key Skills & Experience:

· Experience of AV installation preferable, although training will be given.

. Joinery skills/construction essential.

. Full UK driving license required.

. Excellent communication skills required, along with the ability to work as part of a team.

Benefits

· Use of company vehicle and associated benefits

· Regular (paid for) team building nights

· Dress down Fridays with drinks after work

· Company Pension Plan

· On-site Parking

· Employee Discounts

· No weekend working

Service

IT Support Engineer

Permanent, full-time

Bolton

Apply Find out more

Close

Key Role:

We are recruiting an IT support engineer/trainee engineer to work from our Head Office in Bolton. We’re looking for a highly organised and efficient professional who can wear multiple hats throughout the workday while prioritising the most important tasks on his/her list.

. Working as part of a small team of IT support engineers

· Research and identify solutions to software and hardware issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

· Ask customers targeted questions to quickly understand the root of the problem

· Track computer system issues through to resolution, within agreed time limits

· Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue

· Properly escalate unresolved issues to appropriate internal teams

· Provide prompt and accurate feedback to customers

· Refer to internal database or external resources to provide accurate tech solutions

· Ensure all issues are properly logged

· Prioritise and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

· Prepare accurate and timely reports

· Document technical knowledge in the form of notes and manuals

· Maintain jovial relationships with clients

. Full training will be provided

Key Skills & Experience:

IT Support: 1 year (preferred)

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role (completed college IT course also considered)

· Hands-on experience with Windows

· Good understanding of computer systems, mobile devices, and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Familiarity with remote desktop applications and help desk software

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

· Experience in managed print solutions

Sales

Customer Experience Executive

Permanent, full-time

Bolton

Apply Find out more

Close

Key Role:

After an excellent start to the year, we are looking to recruit a new role into the business to look after our key clients on a regular basis. This will entail managing our clients both to maintain existing relationships and cross sell our range of services to increase sales. Duties include, but are not limited to:

  • Managing a portfolio of our key accounts
  • Acting as the first point of contact for these clients, building strong relationships
  • Undertake the on-boarding process for new clients, leading communication
  • Educating our clients on our divisions and products to increase frequency of sale
  • Providing accurate status reports of existing accounts and new clients
  • Create plans to address client's business needs
  • Create a sales plan to generate additional revenue
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Study competition to find new ways to retain customers
  • Collaborate with internal teams to address customer's needs
  • Collaborate with partners to keep up to date with new products coming to market and ensure clients who will benefit are informed
  • Ensuring client contact is recorded and kept up to date on The DMS Digital Group systems.
  • In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfil them. It would be ideal if you have previous experience in the technology industry in a Customer Service type role and are looking for the next step in your career, but we are also interested in speaking with you if you have a background in travel, hospitality or any other customer facing role.

Key Skills & Experience:

Confident & enthusiastic self-starter

- Ability to build and maintain strong professional relationships

- Use of CRM system (ideally Salesforce) preferable but not required

- Familiar with Microsoft Office packages

- Ability to present and lead

Full UK driving licence required for this role

Benefits

· Company car

· 23 days holiday plus bank holidays

· On site Café

· Regular (paid for) team building nights

· Dress down Fridays with drinks after work (when allowed)

· Company Pension Plan

· Performance related bonus scheme

· On-site Parking

· Employee Discounts

· No weekend working


Installation

Delivery Van Driver

Permanent, full-time

Bolton

Apply Find out more

Close

Key Role:

We are recruiting a driver deliver and install AV equipment. We’re looking for a highly organised and efficient professional who can wear multiple hats throughout the workday, while prioritising the most important tasks on his/her list.

The role will primarily involve the delivery of reprographics and AV equipment to a range of different businesses.

Competitive package on offer and a great opportunity to join a growing company to help progress your career to the next level.

The role is physically demanding; therefore, candidates must be able to lift heavy equipment when required.

The role is an initial 3-month contract due to current outstanding orders, however, this role also offers an excellent opportunity for the right candidate. The successful candidate will be given the opportunity to train and develop their skills within the company to install AV equipment on a permanent basis.

Key Skills & Experience:

Delivery driver: 1 year (preferred)

Driving: 1 year (preferred)

· Van driving experience essential

. Joinery skills/construction preferable, but not essential

. Full UK driving license required.


Service

Office Administrator

Permanent, full-time

Bolton

Apply Find out more

Close

Key Role:

Taking incoming calls, emails, and web enquiries from customers

Stock ordering and management

Dealing with customer queries

Coordinating office activities

Systems/data input onto DMS' bespoke system

Liaising with DMS' team of engineers and allocating the jobs where necessary


Key Skills & Experience:

· Good knowledge of IT including Microsoft Office 365, SharePoint, and Teams

· Efficient and organised with great communication skills

· A confident and adaptable team player who enjoys taking on responsibility

· Ability to work as part of a team and take direction where necessary

- Training on DMS' bespoke service system will be provided.


Benefits

· Regular (paid for) team building nights

· Dress down Fridays with drinks after work

· Company Pension Plan

· On-site Parking

· Employee Discounts


Next Page

Made by Statuo